Return window
You can request a return within 7 days of delivery. Raise it from your account, or message us on WhatsApp at +91-7419351556 with your order number.
Eligibility
- The footwear should be unused, unworn outdoors and in saleable condition.
- Original box, tags and any inserts must be included.
- Photographs of the product and packaging may be requested to speed up approval.
Non-returnable items
- Items marked "final sale" or bought during clearance events.
- Products damaged by misuse, water, chemicals or unauthorised repair.
- Free gifts, insoles and care accessories sold separately as add-ons.
How to return
- Raise the request with your order number.
- We approve it and share a pickup slot or a drop-off address.
- Keep the item packed with the original box until pickup.
- We inspect it on arrival and confirm the outcome.
Refund timelines
- Prepaid orders: refunded to the original payment method within 5–7 working days of inspection.
- Cash on delivery: refunded by bank transfer to the account details you provide.
- Shipping charges are refunded only when the return is due to a wrong, damaged or defective item.
Exchanges and size issues
Wrong size or fit? Request an exchange within the same 7-day window and we will arrange the replacement size, subject to stock. One free size exchange per order.
Damaged or wrong item
Tell us within 48 hours of delivery with photos. We will replace it or refund it in full, including shipping.