This policy explains what information PLAE collects when you shop with us, why we collect it, and the choices you have.
Information we collect
- Order details — name, phone number, email address and delivery address you give us at checkout.
- Payment information — handled by our payment partners. We store only the transaction reference and status, never your full card number.
- Browsing data — pages viewed, device type and approximate location, used to keep the site working and improve it.
- Messages — anything you send us over WhatsApp, email or our support chat.
How we use it
- To process, pack, ship and invoice your orders.
- To send order updates by email, SMS or WhatsApp.
- To handle returns, refunds and warranty requests.
- To prevent fraud and keep the store secure.
- To send offers and updates — only if you opted in, and you can opt out any time.
Who we share it with
We share the minimum necessary data with logistics partners, payment gateways, communication providers and analytics tools that help us run the store. We do not sell your personal information.
Cookies
We use cookies for your cart, session login, and anonymous traffic measurement. You can clear or block cookies in your browser, though your cart and login may stop working.
How long we keep it
Order and tax records are kept as long as Indian law requires. Marketing preferences are kept until you withdraw them.
Your choices
You can ask us to correct, export or delete your personal data, and you can unsubscribe from marketing at any time.
Contact
For any privacy request, email [email protected] or call +91-7419351556.